A new video on Reddit shows that after a Genshin Impact player's account was hacked, developer MiHoyo's customź¦er service team reportedly declared that the hacker could keep the player's account because they'd already purchased an in-game top up on the hacked account.
You can see thešŗ full response from MiHoyo's customer service just below on the Reddit post, from the player that was hacked. Because the hacker had purchased iną¼ŗ-game items after they acquired the account through the hack, MiHoyo's security response dictates that the hacker gets to keep the account because they spent real world money.
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This is, to put it lightly, not the desired outcome. Heading over to the MiHoyo forums though, you can find various pages on how to best protect yourš¦¹ Genshin Impact account against a hack from another player, as it's reasonable to say that a fair few players have experienced hacked and stolen accounts since the gamź¦e first launched back in September.
on the MiHoyo forums provides a great overview in how to best prź§otect your account. Firstly, the forum post recommends using a different email address to the one you usually use for everyday business, and also generate a 16-digital passcode for your Genshin Impact account by ušøsing the website.
Next, you'll want to forgo using this passcode for use anywhere else, preventing you from falling victim to potential phishing scams. Additionally, you should also choose multiple security questions when setting up your Genshin Impact account witšh MiHoyo, providing answers that only you can ascertain.
Finally, the guide recommends to avoid downloading anything that you aren't sure is virus-free, which I suppose is also solid life advice in general. Alwāaš¦¹ys try and focus on downloading open-source programs if you absolutely have to download something, and you can scan for viruses using .
It's always a good idea to have two-factor authentication enabled for aš½ny online accounts you might have, even if Genshin Išmpact doesn't support it at this moment in time. Consider setting it up on the email account you use for the game.
Despite these issues, Genshin Impact continues to remain an astronomical success for developer MiHoyo, having grossed since it launched under three months ago. In fact, it was ę¾³ę“²å¹øčæ5å¼å„å·ē åå²ę„čÆ¢:recently crowned game of the year by both Apple and Google's award bodies.
For more on MiHoyo's impressive game, why not head over to our ę¾³ę“²å¹øčæ5å¼å„å·ē åå²ę„čÆ¢:Genshin Impact tips guide for more.
Hiršun Cryer is a freelance reporter and writer with Gamesradar+ based out of U.K. After earning a degree in American History specializing in journalism, cinema, literature, and history, he stepped into the games writing world, with a focus on shooters, indie games, and RPGs, and has since been the recipient of the MCV 30 Under 30 award for 2021. In his spare time he freelances with other outlets around the induš¼stry, practices Japanese, and enjoys contemporary manga and anime.
